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Top Question:
What should you do if you do not receive the verification code for mobile banking?
Best Answer:

Verification codes are not applicable to our Arvest Go mobile banking app. However, if you are using our older app, Arvest Classic, and you have not received the verification code, please make sure your mobile device’s phone number is entered correctly in the Phones section of the Mobile Banking tab in Online Banking with BlueIQ™. If it is, please follow the steps below:

  1. Verify your mobile phone is turned on, has an adequate signal and is able to receive text messages.
  2. Check the list of Supported Carriers for your mobile device.
  3. If the above is determined to be correct and you didn’t receive a verification code via text message on your mobile device while registering your mobile device, use the Try Again link under the PIN code input box to re-send the text verification code.
  4. Contact your mobile carrier and make sure your mobile device is not blocked from sending and receiving text messages to and from shortcodes and that you have a text message service with your mobile carrier. (eg: Arvest Bank’s shortcode is 36272, which is the number you will be sending texts to.)
  5. If you still have not received a verification code, you will need to re-register your mobile device. Select Phones from the menu within the Mobile Banking tab, select Remove for your mobile device, and repeat the verification process again.
  6. If you still do not receive a verification code, please call customer service for assistance at (866) 952-9523.

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