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Top Question:
What if my Android device is lost or stolen? What if someone uses my lost or stolen device to make purchases?
Best Answer:

It is important to know that whenever your Android device is unlocked, it can be used to make purchases with Google Pay. If your phone is lost or stolen, you can find, lock, or erase it using Android Device Manager. You should also contact us as soon as you notice the loss or theft to suspend or remove your Arvest debit cards from Google Pay.

You should review your statements and for unauthorized transactions. If someone uses your lost or stolen device to make unauthorized purchases with your Arvest debit cards, you should notify us as soon as possible of the unauthorized transactions. Arvest offers a number of ways for you to notify us of the unauthorized activity.

To dispute a transaction on a debit card:

  • Call (866) 952-9523 - 7 a.m. to 8 p.m. weekdays and 8 a.m. to 5 p.m. on Saturday.
  • Or you can visit your local Arvest branch to dispute the charges.

Please refer to your Electronic Fund Transfer Agreement and Disclosure for more information regarding unauthorized transfers and your liability.

Android and Google Pay are trademarks of Google Inc.

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