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Top Question:
What is a pre-authorized debit card transaction?
Best Answer:

Pre-authorized debit card transactions are temporary charges applied by a merchant, generally to verify the account or to hold a projected amount of funds they expect you to spend. Most pre-authorized transactions are the same amount as your final purchase amount but sometimes the pre-authorized amount may be different. Examples of merchants who may apply pre-authorized transaction amounts different than the final purchase on a debit card would include:

• Car rentals
• Hotels
• Restaurants
• Gas stations

These pre-authorized transactions could cause confusion to the account holder regarding the available account balance since the amount held may not be the precise amount of the eventual charge.

Most pre-authorized transactions are applied to your account for a maximum of 3 business days, or until the merchant submits the actual final amount for payment. At this time, the pre-authorized debit is removed.

Because pre-authorizations can tie up funds in your account, we suggest that whenever possible use a credit card or alternative payment method instead of a debit card for car rentals, hotels and other situations where a deposit or large pre-authorization may be required.

If you have a question about a specific transaction on your account, please visit a nearby branch location or call our Contact Center (866) 952-9523* for personal assistance.


*Service hours are Monday through Friday, 7:00 a.m. to 8:00 p.m. CST, and Saturday, 8:00 a.m. to 5:00 p.m. CST.