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    Email Customer Service

    Have a general banking or service question? Use the email form below.

    Please note, inquiries related to account-specific topics such as balance, address, transactions, passwords, and debit cards cannot be answered using this form. Please contact us by telephone or send a secure message from inside of Arvest Online Banking. To log in to Arvest Online Banking, use the "Log In To..." menu at the top right of this page.

    To protect your privacy, we are not able to reset your Arvest Online Banking password or provide your Login ID through email because we cannot properly verify your identity.

    You can reset your Online Banking password here and Login ID here. Enter your information in the requested fields and select the red “Submit” button for your next steps.

    Learn more about Online Banking by viewing the online demo or try finding answers with Ask Arvest.

    To protect your privacy, we are not able to update your personal contact information through email because we cannot properly verify your identity.

    As an Arvest Online Banking user, you can update your email address and other personal contact information by sending your new information via a secure message to Customer Service.

    1. Log in by selecting Arvest Online Banking in the "LOG IN TO..." drop down found at the top right of this page
    2. Once logged in, select "Alerts & Messages". Then select, "Send Message"
    3. Select your nearest city, compose a message with your new information, click "Preview" and then "Submit"

    You can also call us toll-free at (866) 952-9523. A Customer Service Associate will be able to complete the identification process and assist with your request.

    Our Customer Contact Center is available from 7:00 a.m. – 8:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    To protect your privacy, we are not able to answer specific questions related to your account through email because we cannot properly verify your identity.

    Please call us toll-free at (866) 952-9523 to discuss details of your account or account activity.
    A Customer Service Associate will be able to complete the identification process and assist with your request. For general questions about our product and services not related to a specific account # or transaction, contact us here.

    Our Customer Contact Center is available from 7:00 a.m. – 8:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    To protect your privacy, we are not able to answer specific to provide or confirm specific account information regarding overdrafts or insufficient funds items through email because we cannot properly verify your identity.

    Please call us toll-free at (866) 952-9523 to inquire about an overdraft or insufficient funds item. A Customer Service Associate will be able to complete the identification process and assist you with your request.

    Our Customer Contact Center is available from 7:00 a.m. – 8:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    Learn more about Overdraft Coverage Options, How to Avoid or Reduce Overdrafts, What You Need to Know About Overdrafts, or try finding answers with Ask Arvest.

    Report a Debit Card Lost or Stolen:
    We understand that when your debit card is lost or stolen it can cause concern for our customers.
    We have a variety of ways in which you can quickly contact us to deactivate your debit card:

    • During our business hours of 7:00 a.m.-8:00 p.m. and Saturday from 8:00 a.m.-5:00 p.m., please call (866) 952-9523 for assistance.
    • Call our Account Information Line any day or time at (800) 601-8655. Note: You may need to know your lost card’s 16 digit number to use this option.

    Report a Credit Card Lost or Stolen:
    Please call (800) 356-8085 for assistance.

    Order a Replacement Card:
    To protect your privacy, we are not able to order a new or replacement card through email because we cannot properly verify your identity. To order a replacement:

    Debit Card Orders - Please call us toll-free at (866) 952-9523 to order a debit card. Arvest offers specialty card or local affinity card art options for you to choose from. Our Customer Contact Center is available from 7:00 a.m. – 8:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    Credit Card Orders - Please call us toll-free at (800) 356-8085 to order a credit card. Our Arvest Credit Card Division is available from 8:00 a.m. – 6:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    Arvest offers a variety of ways for our customers to dispute debit card and credit card transactions. To file a dispute, please choose from the following:

    • To dispute an Arvest debit card transaction please call us toll-free at (866) 952-9523 for personal assistance. A Customer Service Associate will be able to assist you with your dispute request. For your convenience, our Contact Center is available from 8:00 a.m. – 8:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.
    • To dispute an Arvest credit card transaction, please complete the Credit Card Dispute form.
      • If you prefer to contact us via phone, please call us toll-free at (800) 356-8085 to file a credit card dispute. A Customer Service Associate will be able to assist you with your dispute request. For your convenience, our Arvest Credit Card Division is available from 8:00 a.m. – 6:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    If you are having difficulty accessing our Online BillPay service or have a question, we are not able to help through email because we cannot properly verify your identity.

    Please call us toll-free at (866) 952-9523 for assistance with Online BillPay. A Customer Service Associate will be able to complete the identification process and assist you with your request.

    Our Customer Contact Center is available from 7:00 a.m. – 8:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    To address a stop payment on a check through Online BillPay
    For online bill payments, we need to speak with you to address any payment change requests. Please call the customer service number listed above for assistance.

    Learn more about Online BillPay by viewing the online demo or try finding answers with Ask Arvest.

    Arvest offers a variety of ways to reorder checks for your account. We cannot accept check orders through email, please choose one of the following:

    • Order checks or reorder checks online:
      1. Log in to Online Banking
      2. Click the “Services” tab and choose "Order Checks"
      3. Select the correct account from the drop down menu and click submit.
      Note: If the name or address on your printed checks has changed, please call instead of ordering online.
    • Order checks or reorder checks at a nearby branch location.
    • To reorder checks by phone, please call (877) 838-5287 and please have your 10 digit checking account number available. To reorder business checks call (800) 252-3414.
      Note: For a first time check order, please visit a branch location or call (866) 952-9523 for assistance.

    Notifying the bank prior to travel can assist us in helping protect your accounts and cards. We are not able to add a note to your account about travel plans through email because we cannot properly verify your identity.

    Please call us toll-free at (866) 952-9523 to notify the bank of future travel plans. A Customer Service Associate will be able to complete the identification process and assist with your request.

    Our Customer Contact Center is available from 7:00 a.m. – 8:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    To protect your privacy, we are not able to change the status of your account through email because we cannot properly verify your identity.

    Please call us toll-free at (866) 952-9523 to modify or close your account. A Customer Service Associate will be able to complete the identification process and assist you with your request.

    Our Customer Contact Center is available from 7:00 a.m. – 8:00 p.m. Monday through Friday and from 8:00 a.m. – 5:00 p.m. on Saturdays.

    Note - Please make sure you can receive our email reply. If you have spam blocking enabled, make sure arvest.com is in your email client's approved safe list.

    Copyright © 2024 Arvest Bank. All Rights Reserved. Arvest Bank is a community-based financial institution serving Arkansas, Kansas, Missouri and Oklahoma.

    Investments and Insurance Products: Not a Deposit | Not Guaranteed by the Bank or its Affiliates | Not FDIC Insured | Not Insured by Any Federal Government Agency | May Go Down in Value
    Investment products and services provided by Arvest Investments, Inc., doing business as Arvest Wealth Management, member FINRA/SIPC, an SEC registered investment adviser and a subsidiary of Arvest Bank. Securities offered and cleared through Pershing LLC, a BNY Mellon company, member NYSE/SIPC. Insurance products made available through Arvest Insurance, Inc., which is registered as an insurance agency. Insurance products are marketed through Arvest Insurance, Inc., but are underwritten by unaffiliated insurance companies.
    Advisory portfolio managers within Arvest Wealth Management Portfolio Management and Research are investment adviser representatives who provide portfolio management services with respect to certain of Arvest Wealth Management's investment advisory wrap fee programs: Investment Management Group (IMG).
    Trust services provided by Arvest Bank.

    California residents only: Do Not Sell or Share My Personal Information