What is provisional credit?

When you dispute suspicious activity on your account, you may receive a provisional credit, depending on the type of dispute. This is a temporary credit added to your account while we look into your dispute.

For more info on provisional credit for personal accounts, please see our Consumer Dispute Resource. For business accounts, see our Business Dispute Resource.

Para información adicional sobre un crédito provisional para cuentas personales, por favor consulte nuestro Recurso sobre Disputas de Consumidores. Para cuentas comerciales, consulte nuestro Recurso de Disputas Comerciales.

For all other disputes or problems with your account(s), please call (866) 952-9523 to speak with a customer service representative.