What is the status of my dispute?

Most initial reviews are completed within 10 business days with a final decision in 45 days; however, timelines may vary based on the type of suspicious activity, the complexity of the situation, and whether or not more information is required to process the dispute. 

For more info on what to expect after disputing suspicious activity on your personal account, please see our Consumer Dispute Resource. For business accounts, see our Business Dispute Resource.

Para información adicional sobre un crédito provisional para cuentas personales, por favor consulte nuestro Recurso sobre Disputas de Consumidores. Para cuentas comerciales, consulte nuestro Recurso de Disputas Comerciales.

For all other disputes or problems with your account(s), please call (866) 952-9523 to speak with a customer service representative. Please note our associates are not able to expedite dispute reviews or provide a specific date for dispute decisions.