Knowing how we will and won’t provide notifications or request information from you helps protect your time and money. One way to help keep your account safe and secure is to make sure we can reach you for important alerts by updating your contact info in the way that’s easiest for you.
Is your contact info current?
- You can update anytime in Arvest Goor online banking. After logging in, select Settings > Contact Information.
- Send us a secure Arvest Online Banking Message.
- Visit a local branch.
- Call Arvest Customer Service at (866) 952-9523.
It’s also important to know what we will and will never do when it comes to reaching out to you. Here are a few tips to help you spot a suspicious request for information from an impostor and what you should do to stay a step ahead.
Know what we will do:
- Send a text alert message for your review, but not with a link.
- Ask you to verify a purchase with a Yes or No response, but not with a link.
- Send you an email alert when your contact information has been changed.
(Note: If you identify a transaction as fraudulent via a text alert, your debit card will be CANCELLED to prevent further fraud).
Know what we will never do:
- Ask you to provide your personal info via a text message or an unsecured email
- Send you a link or contact you out of the blue to ask for personal info like account numbers, PIN codes, passwords, birthdates or full social security numbers
- Pressure you to act quickly or threaten to close your account
Know what you should do:
- When in doubt, don’t engage; instead, contact a trusted Arvest customer service source. In some instances, if you initiate contact with us, we may ask you to provide info to verify your identity.
- Always think twice before clicking a link or opening an attachment.
- Check your account balance and transactions often to help quickly spot suspicious activity.
- Again, make sure your contact info is current so we can reach you if necessary.
Remember, if someone claiming to be from Arvest contacts you out of the blue and is pressuring you for personal info, to act quickly, or threatening you, it's likely a scam. Don’t respond; instead, contact us at (866) 952-9523 or reportfraud@arvest.com.
