Can I reverse or cancel a Zelle® payment?

Zelle^® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment." If you do not see this option available, please contact our customer support team at (866) 952-9523 for assistance with canceling the pending payment. A $30 stop payment fee may apply if a stop payment request is processed.

If the person you sent money to has already enrolled with Zelle^® through their bank or credit union's mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at (866) 952-9523 so we can help you.

For help or more information about Zelle^® in the Arvest mobile app or online banking, please visit arvest.com/zelle or call us at (866) 952-9523.