Top Question:

How can I cancel or replace my existing debit or credit cards?

Best Answer:

If your debit card or credit card was lost or stolen, please contact us immediately. We'll cancel your current card and order a new one right away. To cancel your Arvest debit card, you can:

  • Send a Secure Message
  • Visit a nearby Arvest branch location, or 
  • Call us at (866) 952-9523

Please be ready to provide your personal identification, the name on the card and the card number (if possible). We'll review your options and order a new card right away. For security reasons, your new card will have an updated card number. Allow 5-7 business days to receive your new debit card. Remember to update any automatic payments tied to your debit card with the new card number. A card replacement fee may apply. If your debit card or credit card was lost or stolen, please contact us immediately.

To lock your card in online or mobile banking:

  • Click I want to in the middle of your menu
  • Select Manage my cards
  • If you need assistance locking your card, please contact us immediately at (866) 952-9523.

Once you’ve locked your card, please contact us immediately at (800) 356-8085, following the prompts in the main menu.

Locking your card only affects the individual physical card. It does not cancel the card or close the account or affect any pending, recurring or previously scheduled payments. Recurring payments will still be processed unless you cancel them separately.