How can I report my debit card as lost or stolen?
In Arvest online and mobile banking, you can instantly lock and unlock your debit card or personal credit card.*
- Select your account containing the card you want to lock
- Select Manage account
- Select Card controls
- Here, you can lock and unlock your card
Once you have locked your card, please contact us immediately at (866) 952-9523. We'll help you review your options if you need to order a new card. If applicable, we'll cancel your current card and order a new one right away. For security reasons, your new card will have an updated card number. Allow 5-10 business days to receive your new card. Remember to update any automatic payments tied to your card with the new card number. A card replacement fee may apply.
If you need assistance locking your card, please contact us at (866) 952-9523.
If you haven't used mobile banking before, it's easy to get started. Just download the Arvest mobile banking app from your app store and use your current banking user ID and passcode to log in for the first time. If you don't have an online banking user ID, call Customer Service at (866) 952-9523.
*Locking a card in Card Management only affects the individual physical card. It does not cancel the card or close the account. Also, please note that locking a card does not affect any pending, recurring or previously scheduled payments. Recurring payments will still be processed unless you cancel them separately. You must have an Arvest checking account to set up personal credit card payments in the Arvest mobile app. Arvest does not charge a separate fee for using its mobile apps. Messaging and data charges may apply. See your wireless carrier for details.
