How do I cancel a one-time or recurring bill payment and what happens when I cancel a bill payment?

To stop a one-time or recurring payment:

• Go to the Payments tab
• Select Activity
• Under your upcoming payments, select the payment you wish to cancel or edit.
• Select Delete or Edit

Please note: There is no charge for canceling or editing a scheduled payment. However, if the service has begun processing, no changes can be made. A stop payment must be submitted for that payment, and a stop payment fee will apply.