How long does the dispute process take?

Most initial reviews are completed within 10 business days with a final decision in 45 days; however, timelines may vary based on the type of suspicious activity, the complexity of the situation and whether or not more information is required to process the dispute. 

For more info on what to expect after disputing suspicious activity on your personal account, please see our Consumer Dispute Resource. For business accounts, see our Business Dispute Resource.

Para información adicional sobre un crédito provisional para cuentas personales, por favor consulte nuestro Recurso sobre Disputas de Consumidores. Para cuentas comerciales, consulte nuestro Recurso de Disputas Comerciales.