At Arvest, we're committed to being your trusted partner at every step of your financial journey. To continue delivering unparalleled protection and exceptional service, we need your help in keeping your contact information accurate and up to date.
Why accuracy matters
In a world where fraud, like text and payment app scams, occurs every day, it is crucial that we can contact you when we see something suspicious. Even one small error in your contact information, like an incorrect number or letter, can negatively impact our ability to alert, protect and serve you.With the right information, we can:
- Provide timely alerts and notifications about your accounts
- Protect you from potential fraud and security threats
- Deliver exceptional customer service and support
Protecting you takes two
Arvest takes extra steps to ensure we have accurate data, including double-checking your information during collection and utilizing our advanced systems to verify and validate contact information. Together, we can use the acronym F.A.C.T. to ensure we have accurate contact information:
- Focus: Let's take our time and avoid multitasking when entering contact information
- Attention to details: Double-check your contact information for accuracy
- Call it out: Review it out loud using the phonetic alphabet (e.g., F as in Frank) to ensure correct information
- Take your time: In today's fast-paced world, it's worth slowing it down and saying it twice. This greatly improves the chances of accurate data capture.
F.A.C.T. will act as an error-minimizing best practice.
How you can help us serve you better
- Review and verify your contact information, including phone numbers and email addresses.
- Be cautious when filling out applications or providing contact information; it's easy to make mistakes. A simple typo, like an "O" instead of "0" or a "1" instead of "7", can make a big difference.
- Let us know if something's wrong. Report errors or discrepancies to a trusted Arvest customer service representative. In some instances, if you initiate contact with us, we may ask you to provide information to verify your identity.
- Please be patient with us. Taking these extra steps so we can better serve you might take a few moments, but they make a big difference. They ensure we can reach you instantly when you need us most, providing you with faster, more reliable support.
Arvest is committed to protecting and serving you. With your help, together, we can ensure that you're always informed and protected. Remember, if someone claiming to be from Arvest contacts you out of the blue and is pressuring you for personal info, to act quickly or threatens you, it's likely a scam. Don't respond; instead, contact us at (866) 952-9523 or reportfraud@arvest.com.
