Credit Card Dispute Form

All disputes must be received within 60 days of the error posting to your account.

For help with this form please call (800) 356-8085.


If the charge is a recurring charge, i.e. Internet service accounts, monthly insurance, you must cancel with the merchant prior to disputing charges. Only charges after your cancellation date may be disputed. To process this dispute we must have a cancellation confirmation number or a copy of cancellation confirmation letter. Without cancellation number or copy of cancellation letter, we are unable to remove this charge.

Hotel/Motel NO SHOW charges may be disputed if you have the cancellation number that the merchant provided at the time you cancelled your reservation. Without the cancellation numbers we are unable to remove this charge.

You must first attempt to resolve the dispute with the merchant.


Merchants have 30 days to post a credit to your account.


Merchants have 30 days from the day they receive the merchandise back to post a credit to your account. The credit will not include shipping and handling cost. We must have proof of return, what address the merchandise was returned to and who signed for the return. The dispute cannot be completed on-line. You must print out the following page mail it and the proof of return to Security BankCard Center. Without proof of return we are unable to remove this charge. Describe below what was expected and received, reason for return, the merchant's response to your complaint.


I do not recognize this charge. I need more information to verify charge is valid. Merchant has 30 days to supply Security BankCard with a copy of the transaction. You may call the merchant for a faster response. Merchants list their telephone following the charge on your statement.


To dispute any charge to your credit card that you paid for by other means you must supply us with one of the following
  • a copy of your receipt, if you paid cash;
  • copy of front & back cancelled check, if paid by check;
  • or copy of credit card statement, if paid using different card number
This dispute cannot be completed on-line. You must print out the following page and mail it and the proof of payment to Security BankCard Center. Without proof of other means of payment, we are unable to remove this charge.

If you participated in a transaction with this merchant it is not considered fraud. Please utilize one of the other options above for dispute. If you did not participate in a transaction with this merchant then this dispute can not be filed on-line.

You must contact our fraud department at 1-800-356-8085. In order for us to pursue this dispute, we will have to close your account and initiate an investigation of the fraudulent charges.


To dispute a charge for amount different, you must supply a copy of your receipt with the correct amount of the charge. Without your copy of the receipt, we are unable to remove this charge.

May 27, 2016

By pressing submit I verify that the information I have provided in this form is true and accurate.