What should I do if I forgot my login ID or password?

Best Answer:

You can reset your Login ID/Password by:

Clicking Forgot Login ID or password? on the sign-in screen.
Select I need my Login ID or I forgot my password.
Follow the following instructions:
- Verify your identity using your SSN/ITIN and Date of Birth, and enter the one-time passcode (OTP) code as requested.
- If you forgot your Login ID, you’ll be shown the Login ID associated with the SSN/ITIN submitted.
- If you forgot your password, you can enter a new password and then log in with it.

If this is your first time logging in, and you don’t have a password, you’ll receive an email with a link to complete that first-time set-up.