Top Question:

What should I do if I'm a victim of a scam, fraud or fraudulent transaction?

Best Answer:

If your identity has been stolen, if you are a victim of fraud, or if you detect suspicious or unauthorized transactions on your account, it is important to contact us immediately at (866) 952-9523 or visit a local Arvest branch for assistance.

If you need to make a report after banking hours, please email reportfraud@arvest.com.

When you call, email or visit a local bank branch, please have the necessary information available – account number, transaction type, transaction date or date fraud occurred, and transaction amount.

Depending on your situation, you may need to close your account and open another one. An Arvest banker can review your account and, in most instances, help determine the next steps to ensure its safety.

Arvest customers using IDProtect® can log in or call (888) 510-8016 to start the recovery process.

If you know your identity has been stolen, you may consider doing the following:

  • Notify the credit reporting agencies and have them place fraud alerts on your credit report.
  • Contact law enforcement authorities to report the crime.
  • Contact the Federal Trade Commission.
  • If your credit cards were stolen, call those creditors.
  • Contact your bank(s) so accounts can be noted and request to add passwords for extra security
  • Monitor accounts closely and report any suspicious or unauthorized activity
  • Sign up for or turn on transaction notifications
  • Reset any online passwords for accounts that could be at risk, and ensure each user account has a strong, unique password
  • File a report to ic3.gov about any internet-related crimes and/or ID theft that occurred online