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Top Question:
What should I do if I’m a victim of a scam, fraud or fraudulent transaction?
Best Answer:

If your identity has been stolen, if you are a victim of fraud, or if you detect suspicious or unauthorized transactions on your account, it is important to contact us immediately at (866) 952-9523 or visit a local Arvest branch for assistance.

If you need to make a report after banking hours, please email reportfraud@arvest.com.

When you call, email or visit a local bank branch please have the necessary information – account number, transaction type, transaction date or date fraud occurred, and transaction amount – available.

Depending on your situation, you may need to close your account and open another one. An Arvest banker can review your account and, in most instances, help determine what the next steps are to make sure your account is safe.

Arvest customers using IDProtect® can log in or call (877) 610-7889 to start the recovery process.

If you know your identity has been stolen, you may consider doing the following:

  • Notify the credit reporting agencies and have them place fraud alerts on your credit report.
  • Contact law enforcement authorities to report the crime.
  • Contact the Federal Trade Commission.
  • If your credit cards were stolen, call those creditors.

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