Visa Guide to Benefits for Arvest Cash Back, Platinum, True Rate® & Origin® Credit Cards

Benefits in effect as of January 2, 2025
 

Your Guide to Benefits describes the benefits in effect as of 01/02/25. Benefits information in this guide replaces any prior benefits information You may have received. Please read and retain for Your records. Your eligibility is determined by Your financial institution.

Certain fees, restrictions, limitations and exclusions may apply to some benefits and are subject to change without notice.

Roadside Dispatch®

For roadside assistance, call (800) 847-2869
 

What is Roadside Dispatch?

Roadside Dispatch is a pay-per-use roadside assistance program. The program provides you with security and convenience wherever your travels take you.

No membership or pre-enrollment is required. No annual dues. No limit on usage.

For a set price per service call, the program provides:

  • Standard Towing – Up to 5 miles included1
  • Tire Changing – must have good, inflated spare
  • Jump Starting
  • Lockout Service (no key replacement)
  • Fuel Delivery – up to 5 gallons (plus the cost of fuel)
  • Standard Winching

Roadside Dispatch will ask you where you are, what the problem is, and while they remain on the phone with you, they will arrange a dispatch to a reliable tow operator or locksmith to provide help. (If you feel you are in an unsafe location – Roadside Dispatch will advise you to hang up and dial 911. If you are not able to dial 911, they will call the non-emergency police number in your area and will remain on the phone with you at your request until the police arrive.) You have the convenience of one toll-free phone number, and you may save money because their rates are pre-negotiated.

Dependable roadside assistance, 24 hours a day, 7 days a week has never been easier. No membership or pre-enrollment is required. Just call Roadside Dispatch toll-free when you need them.

(800) 847-2869 ~ it’s that easy!

Note: Customers must pay service provider for mileage over 5 miles. A secondary unit being towed behind is not included but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county-maintained road only. Current fee for a standard service call is $69.95. Additional fees may apply for winching services under certain circumstances. Service call fees are subject to change at any time; however, callers will be notified of pricing prior to any service dispatch. This program may be discontinued at any time without prior notice. Program void where prohibited.

1 Any vehicle with wheels is covered under the program as long as it can be classified as ‘Light Duty’. ‘Light Duty’ vehicles are vehicles that weigh 10,000 lbs or less. Vehicles weighing more than 10,000 lbs are considered ‘Medium Duty’ or ‘Heavy Duty’ and are NOT covered under this program.

Additional Terms: Service providers supplying emergency roadside assistance and towing are independent contractors and are solely liable for their services. Neither Visa nor your financial institution shall have any responsibility or liability in connection with the rendering of the service. Emergency roadside assistance and towing may not be available in areas not regularly traveled, nor in other “off road” areas not accessible by ordinary towing vehicles. Weather conditions, time of day, and availability of service may affect assistance responses. Expectations for dispatch are set with the customer on every call, and an expected estimated time of arrival is provided to the customer regardless of their location; however, neither Visa nor your financial institution provides any assurances as to the ability of the service provider to meet such estimates. You are responsible for any roadside assistance or towing charges incurred by facilities responding to your request even if you are not with your vehicle or your vehicle is gone upon their arrival.

24-hour roadside assistance services provided by: Cross Country Motor Club, Inc. d/b/a Agero, a Massachusetts corporation, and Cross Country Motor Club of California, Inc. a California corporation.

Visa Offers + Perks

Experience exclusive presales, offers, giveaways and benefits from all the things you’re into with Visa Offers + Perks. Refer to usa.visa.com/en_us/visa-offers-and-perks for additional details.

Lost/Stolen Card Reporting

Fees may apply for Visa-assisted services.

Arvest Credit Card customers can report lost/stolen cards 24/7/365 by calling Arvest Credit Card customer service at (800) 356-8085.

Emergency Card Replacement & Emergency Cash Disbursement

This efficient, 24/7/365 world service allows cardholders who are traveling to quickly and easily get a replacement Visa card sent to them and/or receive emergency cash at a convenient location. Call Visa Global Customer Care Services at (800) 847-2911. Fees may apply for Visa-assisted services.

Zero Liability

With Visa’s Zero Liability Policy, you won’t be held responsible for unauthorized transactions made with your Arvest Visa card. You’re covered if your card is ever lost, stolen or fraudulently used.

Visa’s Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact Arvest for more details.

Cardholder Inquiry Service

The Cardholder Inquiry Service provides customer phone support for general inquiries and provides product/service information for Visa cardholders. Visa Global Customer Care Services team provides information regarding general account or card benefit questions. Call Visa Global Customer Care Services at (800) 847-2911.

  • Quick and accurate account and card benefit information.
  • Product and service information at your fingertips.
  • Customer service available in all major languages.

Toll-free numbers are supported 24 hours a day, seven days a week:
usa.visa.com/dam/VCOM/download/personal/security/gcas_general_numbers

Fees may apply for Visa-assisted services.

Cardholders may request information at no charge from Arvest Credit Card customer service during regular business hours by calling (800) 356-8085.
 

Sofar Sounds Benefit for Visa

  • Free virtual performances in the Sofar Sounds Listening Room
  • Optional donations can be given to support featured artists

Sofar Sounds is a unique opportunity to explore music in a more personal, intimate way. Every Sofar Sounds show is an experience in discovery and community.

Offer Terms apply. See details at: https://www.sofarsounds.com/visaoffer

Terms & Conditions: Cardholders that successfully validate their qualifying Visa consumer credit card issued in all 50 US states and D.C. (“Eligible Cardholders”) can redeem the Offer (defined below) at https://www.sofarsounds.com/visaoffer. Eligible Cardholders can redeem the following “Offer”: 

  1. Access to an exclusive ticket presale window for select Sofar Sounds shows (identified with the Visa designation) 7 days before the select Sofar Sounds shows are made available to the general public; and 
  2. One additional free ticket per show with a ticket purchase of one or more tickets. 

Offer is subject to modification or cancellation without notice. Offer is non-refundable, non-transferable and cannot be resold. Offer is subject to all applicable federal, state, and local laws and regulations. Void where prohibited. All purchasers are subject to Sofar Sounds Terms and Conditions (https://www.sofarsounds.com/terms_ and_conditions) and Privacy Policy (https://www.sofarsounds.com/privacy_policy)
 

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