Fraud alerts to help protect you!

Tools like text alerts and one-time passcodes help to keep your debit card safe from fraud.

How text alerts work:

• If we detect suspicious activity on your personal debit card, we'll send you a text alert.
• Yes or No questions will help us determine whether a transaction on your debit card is valid or if it's fraud.

What we will do when we're trying to verify a transaction:

• Ask if you're available to review a text alert message
• Ask you to verify a purchase with a Yes or No response, but we won't ask you to click a link 

Text alerts will come from 23-618

 

What we will never do:

• Pressure you to act quickly or threaten to close your account
• Initiate contact to ask for personal info
  • Account numbers
  • PIN codes
  • Passwords
  • Social Security numbers or birthdates

 

Know how to protect yourself:

• Only give personal info if you initiate contact with a trusted Arvest customer service source
• Think twice before clicking a link or opening an attachment
• Check your account balance and transactions often

 

If someone claiming to be from Arvest contacts you to ask for personal info or pressures you to act quickly, it's likely a scam. Don't respond; instead, contact us at (866) 952-9523 or reportfraud@arvest.com

Make sure your contact info is current so you don't miss an alert.

How to update my info (PDF)

How one-time passcodes work

• To complete certain online transactions with your personal debit card, we'll send you a one-time passcode by text or email.
• Once you receive it, enter the code into the designated box and click "Submit" to complete your transaction. 

One-time passcodes will come from (877) 866-8298 or noreply@otp.arvest.com 

Debit Card Fraud Alerts Program Overview

This section pertains to text alerts only. One-time passcodes do not apply to this overview.

Messaging frequency depends on account activity. 
For more information, text HELP to 23618. 

Cancellation Process:

To cancel fraud text messaging services at any time, reply STOP to any alert from your mobile device.

Support Services:

For Fraud Alerts support, call (866) 440-9346.

Agreement:

By giving us your mobile number, you agree that Fraud Alerts text messaging is authorized to notify you of suspected incidents of financial or identity fraud. 

HELP instructions:

Text HELP to 23618 for help or call (866) 440-9346.

STOP instructions: 

Text STOP to 23618 to cancel.