Fraud Alerts Program Overview
Fraud alerts to help protect your personal debit and credit cards!
Fraud alerts to help protect your personal debit and credit cards! To protect your time and money, we have fraud alert features to help keep your cards safe from fraud.
How personal debit card text alerts work:
- If we detect suspicious activity on your personal debit card, we'll send you a text alert.
- Yes or No questions will help us determine whether a transaction on your debit card is valid or if it's fraud.
- Debit card text alerts will come from 23-618.
How personal credit card text alerts work:
- If we detect suspicious activity on your personal credit card, we'll send you a text alert. The text will ask you to reply with Valid if it’s a transaction you recognize. If you don’t recognize the transaction, reply with Fraud.
- Credit card fraud text alerts will come from (844) 617-6450.
What we will do when we're trying to verify a transaction:
- For debit card transactions, we will:
- Ask if you're available to review a text alert message.
- Ask you to verify a purchase with a Yes or No response, but we won't ask you to click a link (note: if you identify a transaction as fraudulent, your debit card will be deactivated to prevent further fraud).
- For credit card transactions, we will:
- Ask you to verify a purchase with a Valid or Fraud reply, but we won’t ask you to click a link (note: if you identify a transaction as fraudulent, your credit card activity will be restricted, and we’ll ask you to call for a replacement card).
- Also send you an email.
What we will never do:
- Initiate contact to ask for personal info
- Account numbers
- PIN codes
- Passwords
- Social Security numbers or birthdates
- Pressure you to act quickly or threaten to close your account
Know how to protect yourself:
- Only give personal info if you initiate contact with a trusted Arvest customer service source.
- Think twice before clicking a link or opening an attachment.
- Check your account balance and transactions often.
If someone claiming to be from Arvest contacts you to ask for personal info or pressures you to act quickly, it's likely a scam. Don't respond; instead, contact us at (866) 952-9523 or reportfraud@arvest.com.
Make sure your contact info is current so you don't miss an alert.
How to Update Your Personal Debit Card Info (PDF)
How one-time passcodes work
- To complete certain online transactions with your personal debit card, we'll send you a one-time passcode by text or email.
- Once you receive it, enter the code into the designated box and click "Submit" to complete your transaction.
One-time passcodes will come from (877) 866-8298 or noreply@otp.arvest.com.
Personal Debit Card Fraud Alerts Program Overview
This section pertains to text alerts only. One-time passcodes do not apply to this overview.
Messaging frequency depends on account activity.
For more information, text HELP to 23618.
Cancellation Process:
To cancel fraud text messaging services at any time, reply STOP to any alert from your mobile device.
Support Services:
For Fraud Alerts support, call (866) 440-9346.
Agreement:
By giving us your mobile number, you agree that Fraud Alerts text messaging is authorized to notify you of suspected incidents of financial or identity fraud.
HELP instructions:
Text HELP to 23618 for help or call (866) 440-9346.
STOP instructions:
Text STOP to 23618 to cancel.
Connect with Arvest customer service
Give Us a Call
(866) 952-9523Release of Liability: Alerts sent via SMS may not be delivered to you if your phone is not in the range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within coverage, factors beyond the control of wireless carriers may interfere with message delivery for which the carrier is not responsible.
Carriers do not guarantee that alerts will be delivered.
*The Fraud Alerts program is currently available to Arvest personal (consumer) debit card users. At this time, it is not available for business debit cards.
